Privacy Policy
Last updated: 26 August 2026
1. Introduction
Forces Hearing Claims ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services.
2. Data Controller
The data controller is Independent Medical Agency Limited, registered in England and Wales under company number 15854870. Registered office: Trust House, 5 New Augustus Street, Bradford, West Yorkshire, BD1 5LL. Contact: info@military-deafness-compensation.com.
3. Information We Collect
We may collect the following personal data:
- Name, email address, telephone number
- Military service details (branch, dates of service, rank)
- Hearing symptoms and medical information you provide
- IP address and browser information (via cookies)
- Communication records between you and our team
4. How We Use Your Data
We use your personal data to:
- Review your initial enquiry
- Communicate with you about your enquiry
- Refer your enquiry to an independent regulated law firm where appropriate and with a valid lawful basis
- Improve our website and services
- Comply with legal and regulatory obligations
5. Legal Basis for Processing
We process your data on the following bases: your consent, performance of a contract, our legitimate interests in providing claims services, and compliance with legal obligations.
6. Data Sharing
We may share your data with:
- Regulated solicitors handling your claim
- Medical experts providing assessments
- IT service providers who host and maintain our systems
We do not sell your personal data to third parties.
7. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described above and to meet applicable legal obligations. The independent law firm handling an accepted matter will provide its own retention information.
8. Your Rights
Under the UK GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure, restrict processing, data portability, and object to processing. To exercise these rights, contact us at info@military-deafness-compensation.com.
9. Cookies
Our website uses cookies. Please see our Cookie Policy for full details.
10. Contact
For privacy-related enquiries: info@military-deafness-compensation.com