Complaints Procedure

Last updated: 26 August 2026

1. Our Commitment

Forces Hearing Claims is committed to providing a high-quality service. If you are unhappy, we want to hear about it.

2. How to Complain

You can make a complaint by:

• Email: info@military-deafness-compensation.com
• Post: Independent Medical Agency Limited, Trust House, 5 New Augustus Street, Bradford, West Yorkshire, BD1 5LL

3. Our Process

• We will acknowledge receipt within 2 working days.
• We will investigate your complaint thoroughly.
• We aim to provide a full written response within 14 working days.

4. If You Are Not Satisfied

If your complaint concerns legal services provided by a referred law firm, first use that firm’s complaints procedure. That firm must explain any rights you may have to contact:

• The Solicitors Regulation Authority (SRA): www.sra.org.uk
• The Legal Ombudsman: www.legalombudsman.org.uk

5. Learning from Complaints

We review all complaints to identify areas for improvement.